Terms and Conditions

The Parental Stress Centre is an Australian website dedicated to providing real solution and real support with no judgement. Please feel free to contact us at [email protected] if you have any comments or suggestions.

Cost and currency

All goods and services purchased within Australia attract the Australian Federal Government Goods and Services Tax (GST) of 10%. Purchases outside of Australia are exempt from GST. The total GST paid is shown in the Tax Invoice. All monetary values shown on this site are Australian Dollars (AUD).

Delivery

The delivery costs for your order are calculated as a flat rate within Australia and will be displayed separately and clearly as you are checking out.

Please be sure to accurately display your address and country so that correct shipping charges can be allocated to your order.

Every effort is made to process and despatch orders within seven working days of your purchase. Items will be sent via Australia Post.

Payments

Payment is accepted via major credit cards (Visa, Mastercard, Amex) as well as Apple Pay, Google Pay or Paypal.

Returns & Refunds Policy

If you are not completely satisfied with any physical item purchased from Parental Stress Centre (i.e. books) you may return it in a saleable condition within 14 days of the invoice date. We will promptly refund the cost of the materials returned. When returning items please include a copy of the invoice.

Shipping and handling costs are not refundable. Defective items will be replaced or the purchase price (including shipping and handling) refunded.

Course refunds
Refunds will not be given if you simply decide that you do not want to do the program, didn’t have time, or experience buyer’s remorse. The programs at
The Parental Stress Centre Pty Ltd have been created with the utmost integrity to help parents learn how to overcome stress. It is trusted that the same integrity will be demonstrated when asking for refunds on programs.  
Our 100% money back guarantee does not include the 9-week Autism Specific Parental Stress Relief Program. When applicable, this guarantee will be noted on the course page with the price and terms and conditions of the course. For the guarantee to be approved, course material must be 100% completed with participants engaged in course material for the full time period of the course. 

Events:

2023 Seminar: PARENTING AN AUTISTIC CHILD & supporting their emotional challenges

TERMS AND CONDITIONS
REGISTRATION FEES
Registrations to the Parenting an Autistic Child Seminar are limited and sold on a first-come, first-served basis.
The registration fee includes morning tea only (lunch and afternoon tea is NOT provided). Catering is provided by the venue, please advise of any severe food allergies. Other milk/dietary intolerances may not be able to be accommodated. Please bring own snacks if this is a concern for you.
After registration, you will be emailed an confirmation of your registration and important information. Note: Registration fee refunds are subject to the cancellation policy. Please see Cancellation Policy for further information.

*NDIS Info: If you are wanting to claim the seminar fee using an NDIS plan, the Invoice Receipt you receive after booking can be forwarded to your plan manager for payment or used to make a claim via the NDIS portal you normally use. Claiming may be possible if you are self-managed or plan-managed (Agency managed plans not applicable). Line item 15_038_0117_1_3 – Capacity Building (Daily Activity) budget.


COMMITMENT
Upon registration the attendee agrees to be committing to attend the seminar at the date and time shown on the Parental Stress Centre website. In return The Parental Stress Centre secures the place for the attendee from the limited number of available seats.

CANCELLATION POLICY
The attendee may cancel their registration at any time up to (and including) 27 April, 2023 without liability or charge.
Cancellation between 28 April and 3 May 2023 prior to commencement attracts a cancellation fee of 25% of ticket price.
No refund is available if cancellation from 4 May, 2023 to the day of the event, unless extenuating circumstances are demonstrated.
If the attendee does not attend the event, no refund will be given. The Parental Stress Centre is committed to being fair and reasonable and is happy to negotiate in special circumstances however we do ask you to understand that we must also protect our livelihood and that we write these policies in attempt to be fair and equal to all of our customers.


TRANSFERAL OF REGISTRATION TO ANOTHER PARTY
It is possible to transfer your registration to another person. Please email event organisers at [email protected] with the details of the new registration. Cancellation policy as stated above applies to the new registrant.

Postponement or cancellation of an event by The Parental Stress Centre
Wherever possible the Parental Stress Centre will never postpone an event, however sometimes the unforeseeable can arise. If for any reason we deem it necessary to change the dates, venue, content, title or hours we will notify you in writing by email as soon as possible after the change has occurred.

Any monies paid will be fully transferable to another date and no change penalty will be incurred. We advise that if you are making any travel plans to get to the event that you strongly consider travel insurance. The Parental Stress Centre takes no responsibility for the costs incurred to change travel arrangements as a result of an event date change. We are happy to help with any documentation needed for insurance companies.

CHILDREN AT THE EVENT
We understand that it can be hard at times to accommodate arrangements for children when we want to go somewhere. However, we politely request that no children are brought to the event with the exception of nursing babies of the age 9months or under. We do ask, however that if you are bringing your baby, that you please respect the other attendees by leaving the room should your child become overly unsettled to the point of distraction for other attendees. We understand that babes in arms may need to attend, however we recommend if at all possible that children do not attend so you can be free to concentrate on applying this information and getting the most out of the seminar.

COPYRIGHT AND RECORDING
You agree that you will not record any portion of the event. You understand that you may be videoed and/or a digitally recorded (audio) and your image may be photographed, and/or digitally recorded but may be used by PSC for in-house training purposes, client future reference or marketing purposes solely at the discretion of the PSC. You agree not to ask for or expect any compensation from audio, photographs or video if you agree for them to be used for marketing purposes. All materials are subject to applicable copyright laws and are as such no section or part may not allowed to be copied or reproduced in any way with the express written permission from PSC. Please be advised that any infringement will be taken seriously and legal action may be taken.


CODE OF CONDUCT
Please keep in mind that everyone is different so be aware that due to the content of these events everyone will react differently. We ask that you be mindful of everyone around you at all times by using appropriate manners and showing respect at all times. The dress code for the event is casual and comfortable; however please keep in mind that a large variety of people attend our events so please dress appropriately. When in the group environment we ask that wherever possible that all foul language, offensive gestures and inappropriate topics of conversation be kept to a strict minimum. Anyone seen as being a deliberate distraction or negatively impacting the event will be removed by a crew member as instructed by an event manager.

CERTIFICATE OF ATTENDANCE
The Parental Stress Centre is not a registered RTO, however we are happy to provide a certificate of attendance upon request. We will provide a code at the end of the seminar that you will need to quote for proof of full attendance of the day session.
Please email requests to [email protected].

COVID
There is no requirement from The Parental Stress Centre to wear a mask to the seminar. We ask that if you are not well on the day, to please consider the health of other registrants before attending. For venue specific COVID information, please contact the venue directly.

VENUE ACCESSIBILITY
If you are requiring assistance or information on accessibility for mobility, wheelchair access, parking etc, please contact the venue directly.
A translator for hearing impaired registrants will not be available on the day. Live captioning of the presentation is not possible on the day, however closed captioning will be available on the replay of the presentation.


Applicable Law

This site is owned and maintained by Parental Stress Centre Pty Ltd in the State of Queensland, Australia. These terms and conditions shall be governed by and construed in accordance with the laws of the State of Queensland, Australia. State and Federal Courts located in Queensland shall have exclusive jurisdiction to hear and determine any action at law or in equity arising out of or relating to these terms and conditions.

Copyright

The Parental Stress Centre site and its contents are subject to copyright. The copyright is owned by Parental Stress Centre Pty Ltd - ABN: 60603122336, or in the case of some material, a third party.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use, unless stated otherwise on specific articles. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.

Disclaimer

The information contained on this website is provided by The Parental Stress Centre in good faith. The information is believed to be accurate and current at the date the information was placed on this website. Every effort is made to ensure that the material on this site is accurate and up to date. However, the Parental Stress Centre does not guarantee or warrant the accuracy, completeness or currency of the information provided.

The intent of the information contained on this site, including any programs, books, seminars, webinars or one-on-one life coaching, is intended to be of a general nature to help you in your quest for emotional well-being. It is not intended to be a substitute for any psychological, financial, legal, or any other professional advice. In the event you use any of the information our books or programs for yourself, the Parental Stress Centre, affiliates, directors, officers, employees, agents, contractors, successors or assigns will assume no responsibility for your actions. If expert assistance or counselling is needed, the services of a competent medical or psychological professional should be sought.


Online one-on-one Psychology appointments (telehealth)


Terms and Conditions

These are general Terms and Conditions which govern your access and use of our telehealth services. The services may be provided to you via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website Parental Stress Centre Pty Ltd and its related apps.

By accessing or using our online services, you are entering into an Agreement. You should read this Agreement carefully before starting to use the online services. If you do not agree to be bound to any term of this Agreement, you must not access the services.  Terms and Conditions are provided at the time of appointment booking and acceptance is required to proceed in booking.

The Parental Stress Centre Pty Ltd (PSC) as a contractor and not as an employee, will provide services as described in these terms and conditions. The prices for the services are as described on our website and as part of our booking procedure. Pricing is subject to change at the determination of the Parental Stress Centre Pty Ltd and will be communicated as per the Service Provider's responsibilities.


Service Provider’s Responsibilities

The Service Provider will:

  • Work with the Client to provide services that meet the Client’s needs
  • Treat the Client with courtesy and respect
  • Consult the Client if decisions need to be made about how the services are provided
  • Apply any arrangements agreed with the Client to help the Client carry out their responsibilities
  • Listen to the Client’s feedback and resolve problems quickly
  • Protect the Client’s privacy and confidential information
  • Have insurance (workers compensation and public liability) that covers the way services are provided
  • Keep clear records about the services provided to the client
  • Issue an invoice that explains what services have been provided, their cost and when payment is due, and
  • Let the Client know if any contact details set out in this agreement change.

Client’s Responsibilities

The Client will:

• Pay the invoice issued by the Service Provider in connection with the services provided,

• Work with the Service Provider to ensure that the services provided meet the Client’s needs,

• Treat the Service Provider with courtesy and respect,

• Talk to the Service Provider about any problems with the services being provided,

• Tell the Service Provider if there is a change to the NDIS plan that is the basis for this

agreement,

• Let the Service Provider know if any contact details set out in this agreement change and

• Give the Service Provider the notice required (see below) to end this agreement.

Changing this Agreement

If the Client and Service Provider want to change this agreement, they must make any changes they have talked about and agreed to in writing. The written changes should be dated and signed by the Client and Service Provider.

> Terms and Conditions

The following are the general Terms and Conditions which govern your access and use of our telehealth services. The services may be provided to you via websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the website Parental Stress Centre and its related apps.

By accessing or using our online services, you are entering into this agreement. You should read these terms and conditions carefully before starting to use the online services. If you do not agree to be bound to any of these terms and conditions, you must not access the services.

> Telehealth Services

These online services may be used to connect you with a Service Provider who will provide services to you.

We require every Service Provider providing telehealth services to be an accredited, trained, and experienced licensed practitioner with an applicable recognised professional certification based on their state and/or jurisdiction. Practitioners must have the requisite qualifications in their field, a minimum required level of experience and have to be qualified and certified by their respective professional board after successfully completing the necessary education, exams, training and practice requirements as applicable.

Our Service Providers are independent service providers who are neither our employees, nor agents, nor representatives. Our telehealth services are limited to enabling the Services while the Services themselves are the responsibility of the Service Providers who provide them. 

While we hope the Services are beneficial to you, you understand, agree and acknowledge that these services may not be the appropriate solution for your needs and/or may not be a complete substitute for a face-to-face examination or other care and treatment solutions available through other providers. 

We reserve the right to restrict or terminate your service based on clinical governance requirements and ethical standards that may be impacted by dual relationships with other practitioners.

By agreeing to these Terms & Conditions you hereby acknowledge that the Services provided by the website do not constitute a replacement for in-person care from Doctors or other medical professionals, especially in circumstances of medical or mental health emergencies and crises. In the event of such emergencies, please call triple zero (000) immediately. 

> Rebates

In order to claim Medicare rebates for psychological services, you will need a valid referral and Mental Health Treatment Plan (MHTP) from a GP. Please refer to the Medicare website to determine whether you are eligible for Medicare rebates.

Please contact your Private Health Insurer before engaging our Service Provider as we are not able to determine if your specific policy may claim for psychological services.

If you are wanting to make a claim against an NDIS plan, please contact your NDIS (National Disability Insurance Scheme), support coordinator or Plan Manager to ensure your plan includes psychological services before engaging our Service provider as we are not able to determine whether a claim will be successful against the nominated plan.

The PSC will bill you in accordance with our full private fee. We make no warranties and provide no guarantees as to the accuracy, timing or success of rebates or claim applications processed by you or on your behalf and, by agreeing to these Terms of Service you are hereby indemnifying PSC and its employees, agents and authorised officers against all loss, damage, injury, claims and objections.

> Third Party Content

The website may contain other content, products or services which are offered or provided by third parties, links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. We have no responsibility for the creation of any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and by agreeing to these terms and conditions you agree to indemnify Parental Stress Centre and associated companies and directors against any damage or loss caused by any Third Party Content.

> Cancellations and refunds

You agree that payment is required in full after you have finished your session with the practitioner.  Following your session, the card provided by you on booking will be charged with the full session fee.  We accept card payments only. Once payment is made, a receipt will be sent to you for you to claim online or in person with Medicare, NDIS or your Private Health insurer.  Any outstanding payments for cancellations within 24 hours, 'no-show' appointments, or other fees will be required to be paid before your next session.

Changes to cancellation or 'no-show' appointments

If you need to change your appointment within 48 hours of your original appointment (and we cannot fill your appointment) a $120 admin fee will be applicable and charged at the end of the time your session was to happen. This will be charged at the discretion of the Parental Stress Centre.

If you enter your session late (within 15 minutes of your original start time), your session time will not be extended and will finish at the 50-minute session time limit.

Cancellation within 24 hours of your original appointment or 'no-show' appointments, will incur the full session fee.  'No-show' conditions will apply 15 minutes after the beginning of your session time.


> ONLINE CONSULT - TELEHEALTH CONSENT FORM

I hereby consent to medical care as determined by my practitioner. I authorise the practice to debit my nominated card for payment for the services rendered as part of the medical treatment I am consenting to. I declare that the information entered is truthful and correct to the best of my knowledge.

Telehealth services offered by Parental Stress Centre psychologists included the practice of psychological health care delivery, consultation, diagnosis, treatment, referral to resources, education and/or recommendations via two-way interactive audio or video communication. The Parental Stress Centre uses video conferencing systems which incorporate software security protocols in order to provide a confidential online environment for psychological consultations.

To access telehealth services you will need access to a quiet, private space and the appropriate device (laptop, mobile phone, iPad/tablet etc) with a camera, microphone and speaker and a consistent internet connection.The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used.

Collection of personal information

As part of providing this service to you, the psychologist will need to collect and record personal information for you that is relevant to your current situation. This information is a necessary part of the assessment and treatment that is conducted.

Confidentiality

Sessions and all client records are treated with strict confidentiality. Client files remain the property of Parental Stress Centre Pty Ltd and are kept secure at all times. Should it be necessary to discuss a client's case with another professional, family member or other relevant person, this will only be done with the client's consent as indicated here. Psychologists are legally and ethically obligated to protect clients and others from harm as per the APS Code of Ethics and may be required to disclose information to third parties in the following exceptional circumstances:

1. Failure to disclose the information would place you (the client) or another person at risk, and/or

2. The client's prior written approval has been obtained to 

   a) Provide a written report to another professional or agency, eg a GP or lawyer; and /or

   b) Discuss the material with another person, eg a parent, partner, coach

3. There is a legal obligation to do so. In the event of either of these issues arising, the psychologist will endeavour to contact the client before taking action.

I give my written approval for the practitioner to have contact with my GP, another professional or agency as per the reporting guidelines for my specific referral (eg mental health care plan etc) if applicable. I also give my permission for the practitioner to have contact with approved individuals, under the proviso that I will be asked what can be disclosed prior to contact being made.

Email contact -

As telehealth services are completed by phone or video conferencing, the practitioner will need to have email contact with the client. Please make sure when providing an email address that it is a private rather than a shared email address. Emails may be sent to arrange and/or confirm appointments, and, if required, to send payment receipts or file attachments relating to psychological material discussed in sessions that will assist in between sessions. No personal content discussed in session will be included in these emails. Please provide a secure email address you wish to be contacted on.

The client agrees, by providing an electronic signature or clicking acceptance of terms, provided at the time of booking their session, that you agree to the terms and conditions for the services provided for yourself, or as a Parent/Guardian on behalf of a child under 16 years of age.

Please read the above information and complete the consent document provided to indicate your understanding. I have read and understood the information in this Terms & Conditions document and will discuss any outstanding questions with my practitioner.

From November 6, 2023 psychology services were no longer a part of The Parental Stress Centre.  Records and financial information will be kept securely and for the regulated amount of time for medical records.

Complaint handling and dispute resolution

The Parental Stress Centre is committed to complete customer satisfaction. If you are not satisfied with any level of service that you have been provided, please email us at [email protected]

Company Name: Parental Stress Centre Pty Ltd
ACN: 603 122 336
Location: Landsborough, QLD. Australia


Aggression
& Autism

Free Live Webinar for 16th of July 8.00pm AEST

60 minute session + Q&A. PD Certificate Provided