Thank you for registering your interest.

Your have been added to our list.  We will be in contact within the next week to discuss appointment times and next steps.  

Frequently Asked Questions

Who are the counselling sessions for?

Online sessions for individual, family or couples therapy. Child therapy from age 12+.

Can I book for my child?

Yes. We provide therapy for children aged 12+ years old. Children under 16 years of age are required to have parental/guardian consent to attend a session. This form must be signed by the parent/guardian before the session and is provided at the time of booking.

How do I get a Medicare Rebate?

To claim a medicare rebate for Psychology sessions, you will need to visit your GP to get a Mental Health Care Plan and referral letter. A Mental Health Plan will provide for 10 initial sessions.
At the time of making your booking, attach your Mental Health Care Plan & referral to your booking, to have claims processed on your behalf.
You will be charged the full private fee after your session. Medicare claims are processed on your behalf after your session.
If your documents are up to date, we will process the claims and you can expect funds back into your account within 2-5 days.

We are unable to offer bulk-billed services.

Can I use an NDIS plan?

We accept NDIS participants that are:

  • Plan Managed
  • Self-Managed 

You are able to use funds from an NDIS plan to pay for:

- An appointment for your child using their NDIS plan

- An appointment for yourself using your own NDIS plan

*A parent/carer cannot use a child's NDIS plan to pay for their own appointment

Psychological services can be funded if the following is included on your NDIS Plan: 

  • Capacity Building Supports: Improved Daily Living (CB Daily Living)

Rates for our services are guided by the NDIS Price Guide and currently are under the recommended maximum rates for Psychological services.
The line item for your appointment will depend on the Support category being used. The line items are: 

  • Capacity Building Supports, Improved Daily Living (CB Daily Living): 15_054_0128_1_3  Assessment Recommendation Therapy or Training Supports - Psychologist

*These supports are for participants older than 7.

Who will I see? What are their qualifications?

You will be speaking to our trained and registered psychologist, Nicole Turner, in your sessions. Nicole has been a psychologist for more than 17 years, with over 15 years in the child protection space. She has lived experience as a parent of a neurodivergent child and has a keen interest in family wellness.
With up to date training in emotional regulation, supervision frameworks and TCI as well as a range of debriefing and regulation tools to support front line workers across child protection matters, Nicole upholds the highest of standards in ethical and research-based care and aligns with the Parental Stress Centre's holistic approach to family wellness.

Do I need anything special to access my appointment online?

To prepare for your online psychology session it is important to choose a quiet and private space.

It is a good idea to check your internet connection and spend a small amount of time setting up your device before your first online therapy session.

> You might like to use headphones during your session for an added layer of privacy.
> If you feel your internet connection can sometimes be unreliable it is recommended that no one else is using your internet connection at the same time as your session, and as well as by other applications on your device.
> Ensure all other web browsers and apps are closed during your online sessions. 

> If you would prefer you don’t have to use your webcam for your online therapy session. You can choose to turn it off and keep only the audio function on.